Privacy Policy
Raquel's Staffing & Bar
Raquel's Staffing & Bar | 3 West Drive, Tooting, London SW16 1RP hello@raquelstaffing.co.uk
About This Policy
Raquel's Staffing & Bar understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our clients and will only collect and use personal data in ways described here, and in a way consistent with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Raquel's Staffing & Bar is operated in association with PenniBlack LDN Ltd (Company No. 12397094), which acts as the Data Controller. References to 'we', 'us' and 'our' in this policy refer to Raquel's Staffing & Bar and PenniBlack LDN Ltd.
What Personal Data We Collect
We may collect some or all of the following personal data, depending on your relationship with us:
Name and job title
Business or organisation name
Business address and invoice address
Email address
Telephone number
Event details including venue, date, times and guest count
Payment information
Booking and event history
Correspondence and communication records
Information about your preferences and requirements
Where you provide us with personal data relating to other individuals — for example, contact details for an event coordinator or on-site representative — you confirm that you have that person's permission to share their data with us for the purpose of fulfilling the booking.
How We Use Your Personal Data
Under the UK GDPR we must have a lawful basis for using your personal data. We use your data on the following bases:
PERFORMANCE OF A CONTRACT
We use your name, contact details, event information and payment details to arrange, confirm and deliver staffing and bar services to you. This is necessary to fulfil our contractual obligations to you.
LEGITIMATE INTERESTS
We may use your contact details and booking history to manage our ongoing relationship with you, respond to your queries, send you event confirmation and operational communications, and maintain accurate business records. We have a legitimate interest in operating our business effectively and maintaining records of the services we have provided.
CONSENT
Where you have opted in to receive marketing communications from us — including information about our services, promotions and industry news — we will contact you by email and/or telephone on this basis. You may withdraw your consent and opt out at any time by contacting us or using the unsubscribe option in any marketing email.
LEGAL OBLIGATION
We may be required to process your personal data to comply with a legal obligation, including financial record-keeping obligations under tax legislation.
Photographs and marketing
Where Raquel's photographs or films events for portfolio and promotional purposes, images may be used on our website, social media and in marketing materials. We will not knowingly publish identifiable images of individual guests without consent. If you require confidentiality regarding an event, please notify us in writing before the event date.
Your Rights Under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:
The right to be informed about how your personal data is collected and used
The right to access the personal data we hold about you
The right to rectification — to have inaccurate or incomplete data corrected
The right to erasure — to ask us to delete your personal data
The right to restrict processing of your personal data
The right to object to us using your personal data for a particular purpose
The right to data portability — to receive a copy of your data in a portable format
Rights relating to automated decision-making and profiling
For more information about your rights, contact the Information Commissioner's Office at ico.org.uk or your local Citizens Advice Bureau. You have the right to lodge a complaint with the ICO at any time.
How Long We Keep Your Data
We will not keep your personal data for longer than is necessary in light of the reason it was collected. We retain financial and booking records in accordance with HMRC requirements. We will retain your personal data for a minimum of six (6) years following your last interaction with us, after which it will be securely deleted or anonymised.
How We Store and Protect Your Data
All personal data held by Raquel's Staffing & Bar is stored securely in the United Kingdom and is fully protected under the UK GDPR. We use HTTPS encryption for all data transmission and maintain regular security reviews. Access to personal data is restricted to authorised staff only, and access permissions are reviewed and updated when staff responsibilities change.
Do We Share Your Data?
Raquel's Staffing & Bar will not share your personal data with any third parties for commercial purposes. In limited circumstances we may be legally required to share personal data if involved in legal proceedings or complying with a court order, legal obligation or government authority instruction.
Accessing Your Personal Data
You may request details of the personal data we hold about you at any time. This is known as a Subject Access Request (SAR). All SARs should be made in writing to the contact details below. There is normally no charge for an SAR. We will respond within one month of receiving your request. In complex cases this may be extended to three months, and we will keep you informed of our progress.
Information Collected via Our Website
We collect personal information submitted through our website in the following ways:
Contact and enquiry forms — name, email address, telephone number and message content
Quotation request forms — event details, contact information and any additional information you provide
Newsletter and mailing list sign-up forms — name and email address
Event registration forms — name, contact details and any information relevant to the event
Information submitted via website forms is used to respond to your enquiry, process your request, or add you to our mailing list where you have consented. We will not use information submitted via contact forms for marketing purposes without your explicit consent.
Cookies and Website Tracking
Our website uses cookies and similar tracking technologies to help the site function correctly, to understand how visitors use it, and — where you have consented — to support our marketing activity.
WHAT ARE COOKIES?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.
TYPES OF COOKIES WE USE
Essential cookies — necessary for the website to function. These cannot be disabled.
Analytics cookies — help us understand how visitors interact with our website (for example, via Google Analytics). These are only set with your consent.
Marketing cookies — used to track visitors across websites to enable us to show relevant advertising (for example, via Meta Pixel or LinkedIn Insight Tag). These are only set with your consent.
When you first visit our website, you will be shown a cookie consent banner. You can choose which categories of cookies to accept. You can change your preferences at any time via the cookie settings link in our website footer.
THIRD PARTY ANALYTICS AND ADVERTISING
Raquel's Staffing & Bar may use third-party analytics and advertising tools including Google Analytics, Meta Pixel and LinkedIn Insight Tag. These tools may collect information about your visit including pages viewed, time spent, and interactions. Data collected through these tools is subject to the privacy policies of the respective providers. You may opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Third-Party Service Providers
In operating our business, we use carefully selected third-party service providers who may process personal data on our behalf. These providers act only on our instructions, are subject to appropriate confidentiality obligations, and are required to handle data in accordance with UK GDPR.
Such providers may include:
Email marketing platforms (for example, Mailchimp or similar) — used to manage mailing lists and send marketing communications
Cloud storage and productivity tools (for example, Google Workspace or Microsoft 365)
Accounting and invoicing software (for example, Xero or QuickBooks)
Booking and event administration software
IT support and website hosting providers
We will always ensure that any third-party provider we use meets appropriate data protection standards. We do not sell, rent or trade your personal data to third parties for their own commercial purposes.
International Data Transfers
We store personal data in the United Kingdom wherever possible. However, some of our third-party service providers may store or process data in countries outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place — such as standard contractual clauses approved by the ICO — to ensure your data remains protected to the same standard as it would be in the UK.
Data Breaches
We take the security of your personal data seriously. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will follow our obligations under UK GDPR, including notifying the Information Commissioner's Office within 72 hours where required, and informing affected individuals without undue delay where the breach is likely to result in a high risk to those individuals.
Children's Data
Our services are primarily directed at adults acting on behalf of organisations, businesses or as individual event clients. We do not knowingly collect personal data from children under the age of 13. Where an event involves minors and it is necessary to collect information about participants, we will do so only with appropriate parental or organisational consent and in accordance with UK GDPR requirements.
ICO Registration
PenniBlack LDN Ltd is registered with the Information Commissioner's Office (ICO) as a Data Controller. Our ICO registration number is available on request and can be verified at the ICO public register at ico.org.uk/ESDWebPages/Search.
How to Contact Us
To contact us about your personal data or to make a Subject Access Request:
Data Controller: PenniBlack LDN Ltd | 3 West Drive, Tooting, London SW16 1RP
Email: hello@raquelstaffing.co.uk | Tel: 0800 121 8921
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in the law or our business practices. This policy was last updated in June 2026. The current version will always be available on our website.